According to one long-distance carrier, the average unplanned telephone call lasts an average of ten minutes. A planned phone call lasts only seven minutes. So how long does a “carefully” planned phone call last? I believe telephone time can actually be cut in half when the call is carefully planned. Here’s how:
- Clarify the purpose of the call
- Create a simple agenda
- Establish a stop time
Then, make the call and stick with it. You save money. You save your time, and you save the other person’s time too! They will appreciate it and be impressed with your professionalism.